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Support Center Analyst - Los Angeles, CA

Los Angeles, CA · Computer/Software

Help Desk / Support Center Analyst - Los Angeles, CA

Hours for this role:
  • Wednesday to Sunday, 8:30 am - 5:30 pm PT
The Support Center Analyst is a first level support role with the primary responsibility of providing the world-class customer service by efficiently identifying and resolving customer problems/issues related to both applications and hardware. This position is responsible for troubleshooting customer problems/issues utilizing standard troubleshooting tools including, but not limited to, FootPrints ticket tracking system, an internal knowledge base, and Microsoft System Center Configuration Manager “SCCM.”
 Responsibilities:
  • Previous help desk and/or IT customer service-related experience with high volume of requests and demanding clientele.
  • Strong knowledge/support ability of MS Word, Excel, PowerPoint, and Outlook. (MOS Certification is a big plus.)
  • Previous Corporate/Legal IT Support experience.
  • Experience providing technical support in a Windows 10 based environment.
  • Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email.
  • Experience with supporting VPN connectivity and support.
  • Experience with Citrix environments and supporting RSA SecurID Tokens
Experience:
Familiarity with the following is preferred:
  • Ticketing systems (Footprints, Remedy, etc.)
  • Mac OS X (Mavericks, Yosemite)
  • Cisco VPN
  • Workshare Products
  • Microsoft System Center Configuration Manager “SCCM”
  • Active Directory
  • VoIP Phone Systems
To Apply: Please email your resume to: cfleck@chelsearecruiters.com
Craig Fleck
Vice President
Chelsea Search Group
4376 Pacifica Way Suite 3
Oceanside, CA 92056
858-829-7747
cfleck@chelsearecruiters.com
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