E-Billing Specialist – Washington, D.C. As the E-Billing Specialist, you will be responsible for assisting the E-Billing and Rates Manager and E-Billing team with all on-boarding and client electronic billing platform changes. In addition to supporting the internal administrative needs of the Billing and Collections teams, this position will also be responsible for coordinating billing requirements for various partners, secretaries, and their clients. Requirements entail e-billing and billing processes, services, and procedures to ensure accurate and timely entry while maintaining a high-level of customer service.
Assist the E-Billing Manager and E-Billing team with all electronic on-boarding needs to include, client matter setup and mapping, timekeeper entry and mapping, diversity submission as required, and rate updates/maintenance in the various e-billing platforms utilized by the firm clients
Assist E-billing team with troubleshooting e-billing-related issues
Transmit electronic billing (“e-billing”) via Ebilling Hub and various e-billing sites
Responsible for recording and maintaining accurate phase, task, and billing codes
Assist with bill preparation for more sophisticated e-bills and/or on-demand requirements as available (both manual & electronic)
Have direct contact with billing partners to resolve e-billing-related issues
Reprint posted invoices and provide copies, as necessary
Produce ad hoc reports as requested
Update billing addresses and payer information as needed
Submit Appeals and budgets via e-billing sites
Maintaining and adding timekeepers to restricted lists in Time Entry software
Send weekly reports to the Billing Team for un-submitted invoices and rejected invoices.
Follow up with Billing Team to ensure submission of invoices.
Prepare invoices for usage of: various e-billing sites
Coordinate special client billing requests with E-Billing Manager
Coordinate approval and implementation of special rate arrangements in collaboration with the Pricing and Project Management team and the Billing Compliance team
Respond in a timely manner to Client Accounting emails and help line calls
Assist with preparing client and/or attorney analyses as needed
Research rejected and reduced invoices for resubmission to sites. Sending short paid invoices to A/R team for write offs.
Maintain client/matter maintenance information in coordination with the Billing Compliance team
Work collaboratively with collection coordinators on accounts receivable issues
Interacts with Conflicts Department for new matter openings and record maintenance in coordination with the Billing Compliance team
A minimum of 3-5 years’ experience working in a professional services environment, law firm billing experience preferred.
Experience with financial/billing software packages and Finance/Accounting organizational operations. Elite billing system experience preferred.
Experience with electronic billing transmission on a variety of e-billing platforms, eBillingHub experience preferred.
Ability to adhere and apply billing department policies and procedures.
Ability to communicate with all levels of the firm professionally and tactfully.
Ability to provide a high level of customer service in a fast-paced environment.
Ability to handle a high-volume of tasks maintaining attention to detail and prioritizing as necessary.
Proficiency in MS Office; strong knowledge of Excel required.