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Business Intelligence Reporting Services Operator

Los Angeles, CA · Legal

Business Intelligence Reporting Services Operator -- Los Angeles, CA
The RSO is responsible for delivering operation services to the firm's Finance Department. This position reports to the IS Infrastructure Sr. Manager and works closely with the Business Intelligence Finance Team. As well as with Finance, HR personnel, and members of other IS Groups.

Responsibilities include: 
  • Executing processes outlined in detail documents from catalog of services.
  • Processing invoices and expenses from vendors by downloading and importing them to the CMS application via email and web browsers.
  • Utilizing SFTP/FTP software to download and import invoices to CMS.
  • Performing CMS daily maintenance as documented in process documents.
  • Quickly and efficiently responding to email requests, some of which are triggers that start  processes.
  • Using Word and Excel regularly to walk-through processes documents and other tasks.
  • Answering  phone calls promptly and professionally. 
  • Providing daily Shift Turn-Over Reports (summary of the daily tasks)
  • Periodically reviewing process documents to ensure they are current and accurate.
  • Reporting errors promptly to management for quick resolution.
  • Providing suggestions and recommendations for process improvements.
  • Assisting with clerical tasks that may come up periodically.
  • Supporting BI-Finance, and other IS groups with testing new modules and applications.
  • Monitoring the firm’s 22 Server Room cameras and escalating questionable activity to IS Management. 
  • Providing video evidence from the Server Room cameras recordings when requested by InfoSec and others.
  • When in the LA office, maintaining the Sever Room sign-in sheet.
 
Qualifications:
  • Excellent communication (written and verbal) skills and ability to interface with individuals across all levels of the firm.
  • The ideal candidate must be comfortable in an environment that, at times, requires prompt prioritization of tasks and other changes.
  • Ability to manage time well and must demonstrate prompt and regular attendance
  • Professional demeanor and ability to work well with others to maintain positive relationships with colleagues.
  • Must be able to work independently in a fast-paced environment with minimal supervision, as needed. 
 
Experience:
  • An Associate’s Degree or equivalent work experience.
  • Minimum of three years’ experience in operations or data processing work. 
  • Experience with Windows 10 workstation, File Explorer, Calculator, screen capture tools, PDF files and printers.
  • Working knowledge of Office 2019 applications, primarily Word and Excel. 
  • Experience with web browsers, such as Firefox, Chrome, and Edge.
  • Exposure to FTP and SFTP applications such as FileZilla is preferred.
To Apply: Please email your resume to: cfleck@chelsearecruiters.com
Craig Fleck
Vice President
Chelsea Search Group
4376 Pacifica Way Suite 3
Oceanside, CA 92056
858-829-7747
cfleck@chelsearecruiters.com
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