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Systems Engineer - Los Angeles, CA

Los Angeles, CA · Legal

Systems Engineer - Los Angeles, CA

Manage and maintain multi-office network servers.  Support remote access capabilities, including mobile devices, Windows Terminal Server, Citrix Presentation Server and Outlook Web Access.   Manage SAN and NAS storage systems as well as a mixed VMWare and Microsoft Hyper-v environment.  Manage and monitor data replication and firm wide backup technologies. Support e-mail archiving solution, network security, web and spam filtering as well as antivirus solutions.  Administer Cisco VOIP phone systems.

 Primary Job Functions

  • Provide comprehensive first-tier phone support for the efficient resolution of technology problems and requests for RKO’s end-users
  • Answer support calls and e-mails addressed to the help desk and support end-users with general software, hardware and printer issues
  • Solve problems over the telephone, via remote access or by visiting the workstation as appropriate; Escalate problems when necessary
  • Accurately assesses and records problems in the problem management software by opening, assigning and tracking help desk tickets
  • Document problem descriptions and resolutions, including identification of root causes and close help desk tickets as appropriate
  • Must be familiar with network protocols including TCP/IP and have a strong understanding of subnetting and VLANS
  • Provisions, installs/configures, operates, and maintains systems hardware and software and related infrastructure, as well as participates in technical research and development to enable continuing innovation.  
  • Ensures system hardware, operating systems, software systems, and related procedures operate at optimal levels, including monitoring and documentation of said systems.  This position has specific responsibility for Desktops, Application Support, Onboarding/Offboarding, Boardroom Technology, Mobile Device Management, Anti-Virus, Print Servers and File Servers. 
  • Installs new/rebuilds existing workstations and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Support and manage Windows Desktop environment, Windows Server, SQL Server, SCCM, Live Communication Server and SharePoint and must be familiar with server technologies including Active Directory, DNS, DHCP and IIS
  • Develops and maintains installation and configuration procedures, including documentation.
  • Provides Tier I & II support per request from various constituencies; investigates and troubleshoots issues.
  • Maintains user accounts including e-mail distribution groups, AD accounts, and other relevant accounts.
  • Performs periodic performance reporting to support capacity planning (desktop utilization metrics).+
  • Manage and upgrade network servers, including but not limited to SQL Server cluster environments Support Citrix Netscaler, Veeam Backups and VMWare ESX, VSphere virtual server environments as well as Microsoft Hyper-v
  • Manage spam filtering solution from Mime cast as well as large file send
  • Manage and maintain servers supporting mission-critical business and legal/litigation applications
  • Participate in on call rotation for network or application support
  • Design, install, integrate, coordinate and supervise QA testing and deployment of new applications
  • Design, install, test and deploy supporting servers and associated hardware and network infrastructure in support of business goals.   Research and resolve hardware, software and network problems with other members of the technical staff or by contacting vendors directly
  • Responsible for daily monitoring and maintenance of data backups in support of business continuity, disaster recovery and data restoration capabilities
  • Responsible for monthly testing of data restoration capabilities
  • Review logs to monitor security threats and health of network servers
  • Determine the cause of malfunctions involving server hardware, operating system or applications and resolve as needed to restore system functionality

Additional Job Functions

  • Coordinate with vendors and outside consultants when equipment requires servicing. Place service calls, maintain service history logs, ensure that parts are ordered and installed, and follow-up with appropriate staff to be sure the problem was solved
  • Document, publish and distribute all system changes and procedures to IT staff
  • Notify and update the Director of Technology of all equipment problems and document their resolution or system changes
  • Submit regular server reports and maintain logs of server failures
  • Keep computer rooms in a clean, orderly, neat and professional manner

Specific Skills, Knowledge And Abilities Required 

  • Excellent problem-solving and interpersonal skills
  • Ability to effectively communicate to users on all levels and possess an exceptional command of the English language (both oral and written)
  • Must have patience and exhibit a positive customer friendly attitude and work in a team environment
  • Must possess a strong technical understanding of the various hardware, software and networking systems being supported
  • Must possess troubleshooting skills and thorough and aggressive follow through resolution; Ability to learn new techniques and implement new procedures is essential

Education And Experience

  • Bachelor of Arts or Science degree or Associate's degree or four years’ experience in a law-firm environment preferred
To Apply: Please email your resume to: cfleck@chelsearecruiters.com
Craig Fleck
Vice President
Chelsea Search Group
4376 Pacifica Way Suite 3
Oceanside, CA 92056
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