Service Desk Analysts - Washington, D.C.

Location: Washington, DC
Date Posted: 09-25-2018
Service Desk Analysts - Washington, D.C.
Top-notch law firm has 3 openings for Service Desk Analysts in their Washington, DC office. The Service Desk Analyst is responsible for providing exceptional customer service and support to the Firm and clients of the Firm. 
Responsibilities:
Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned. 
Service Desk Analyst Hours:
10:00 AM to 6:30 PM, Monday through Friday
1:30 PM to 10:00 PM, Monday through Friday
11:00 AM to 11:00 PM, Saturday and Sunday and 2:00 PM to 9:45 PM, Monday and Tuesday
QUALIFICATIONS:
  • Minimum of four years of experience in end-user support.
  • Two-year college degree preferred.  Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.
To Apply: Please email your resume for consideration to: cfleck@chelsearecruiters.com
 
Craig Fleck
Vice President
Chelsea Search Group
3050 Rue D'Orleans #317
San Diego, CA 92110
858-829-7747
cfleck@chelsearecruiters.com
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