Desktop Support Analyst - Boston, MA

Location: Boston,, MA
Date Posted: 03-07-2018

Desktop Support Analyst - Boston, MA
Top-rated Law Firm is looking for a quality technology professional to join their IT team in Boston.

Essential Duties and Responsibilities:
  • Providing 2nd level support to users who are experiencing desktop hardware, operating system, telephony, connectivity and application issues. Providing complete follow-through to successful resolutions.
  • Facilitating the day-to-day workflow of standard and high priority tickets.
  • Coordinating appropriate responses to desktop security incidents.
  • Reviewing and submitting non-standard software requests for approval and ensuring desktop software compliance.

Knowledge, Skills and Competencies:

  • Must be self-sufficient and capable of handling day to day tasks with minimal supervision, plus possess excellent teamwork and collaboration skills.
  • Excellent communications and interpersonal skills and ability to interact effectively with a broad range of people in a professional manner.
  • Experience in working with connectivity and application troubleshooting with VDI, VPN and Citrix environments.
  • Experience includes an understanding of a desktop operating system environment and integration points with Microsoft Office and other legal applications.
  • Basic network administrative experience with Microsoft Active Directory.
  • Ability to be available after standard work hours for urgent support issues.

Educational Qualifications/Job Experience Requirements:

  • Associates Degree in Computer Science or related field or equivalent work experience. 
  • ITIL Foundation Certificate is a bonus.
  • Two or more years of knowledge and experience troubleshooting and working with Microsoft Office and  legal specific application add-ons, including document management systems and handheld technologies.
To Apply: Please email your resume for immediate consideration to:
Craig Fleck
Vice President
Chelsea Search Group
3050 Rue D'Orleans #317
San Diego, CA 92110
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