Support Center Analyst - Los Angeles, CA

Location: Los Angeles, CA
Date Posted: 10-20-2017
Support Center Analyst (Saturday to Wednesday) - Los Angeles, CA
Work Hours: 12:00 AM to 9:00 AM
Job Summary:
The Support Center Analyst is a first level support role with the primary responsibility of providing the world class customer
service by efficiently identifying and resolving customer problems/issues related to both applications and hardware.
This position is responsible for troubleshooting customer problems/issues utilizing standard troubleshooting tools including,
FootPrints ticket tracking system, an internal knowledge base, and Microsoft System Center Configuration Manager “SCCM”.

Qualifications:
  • Previous help desk and/or IT customer service related experience with high volume of requests and demanding clientele.
  • Strong knowledge/support ability of MS Word, Excel, PowerPoint, and Outlook. (MOS Certification is a big plus.)
  • Previous Corporate/Legal IT Support experience.
  • Experience providing technical support in a Windows 7 based environment
  • Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email.
  • Experience with supporting VPN connectivity and support.
  • Experience with Citrix environments and supporting RSA SecurID Tokens
Experience:
Familiarity with the following is preferred:
o             Ticketing systems (Footprints, Remedy, etc.)
o             Mac OS X (Mavericks, Yosemite)
o             Microsoft VPN
o             DeskSite/iManage
o             Workshare Products
o             Microsoft System Center Configuration Manager “SCCM”
o             Active Directory
o             VoIP Phone Systems
To Apply: Please email your resume to: cfleck@chelsearecruiters.com
 
Craig Fleck
Vice President
Chelsea Search Group
3050 Rue D'Orleans #317
San Diego, CA 92110
858-829-7747
cfleck@chelsearecruiters.com
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