Application Analyst - St. Louis, MO

Under the supervision of the Legal Applications and Learning Manager, the Application Analyst will use business and system analysis, project management, and product management skills to meet technical and business objectives of the Firm. This position will meet with both external vendors and internal customers to help conduct process and systems analysis, prepare and prioritize requirements, product evaluation, and develop project management plans. You will succeed in this position if you have excellent communication and analytical skills and an ability to work in a fast-paced environment. Qualified applicants will have a minimum of four (4) years’ experience in a business or systems analysis role and will have prior experience with Microsoft Azure Active Directory; two (2) or more years of experience leading or managing projects and ITIL Foundation certification preferred. Bachelor’s degree in computer science or related field required. This position is eligible for a hybrid-remote work schedule and an initial period of in-office training.

Job Responsibilities

Gathers and uses business requirements for product research, application selection and recommendations, and configuration.
Collaborates with application developers and infrastructure team to ensure application compatibility with existing environments, and understands product road map with future environments.
Gathers, analyzes, and communicates information about upcoming product enhancements, updates, and technological advances.
Translates business requirements into proposed product configuration and implementation design.
Leads the implementation of new applications utilizing ITIL service strategy framework, which includes configuration management and change management.
Provides appropriate documented knowledge for Tier 1 support, as well as design a support escalation and maintenance plan.
Evaluates, analyzes, and creates specifications that integrate third-party products with other systems and products to improve efficiencies.
Evaluates, coordinates, schedules and provides training materials for future software updates.
Provides second-tier support to end users for managed products and submits, coordinates, and manages technical support issues with third-party vendors.
Plans, designs, develops, and communicates solutions to improve business and technical processes.
Assists with project coordination as needed.

Monitors, manages, and communicates project performance and project status reports to project stakeholders.
Assists with project initiation evaluations, such as cost-benefit or return on investment, and provides recommendations.
Composes firm text and email notifications, which would include planned and unplanned changes.
Provides access to and administration of applications to users via Microsoft Azure Active Directory.
Utilizes Excel for data manipulation, analysis, and presentation.
Develops and authors user-facing training deliverables such as written procedural guides and hands-on training sessions.
Provides management with work effort and status reports specific to workload, as requested.
Successfully guides the support team on troubleshooting application issues, which can include delineating issues between firm-provided technology and user-owned technology.

Job Requirements

Must have the ability to use the ITIL service strategy for product configuration, testing, deployment, knowledge management, and change management to deliver value, maintain a minimum level of competency, and measure improvement.
Must possess a high level of professionalism and interpersonal skills to be able to work well with employees at all levels within the organization and maintain all information in the strictest of confidence. Required to use tact and diplomacy when dealing with others.
Must have the ability to work independently with minimal direction and also within a team.
Must have ability to read, write and communicate fluent English; ability to compose documents in the proper business style using correct grammar and spelling; ability to communicate using proper grammar and diction over the telephone; and, ability to communicate knowledge in both technical and lawyer-friendly language.
Must possess attention to detail, ability to balance multiple projects and have strong time management skills.
Must have ability to reason and apply common-sense understanding to situations encountered.
Ability to process routine daily functions while resolving sensitive issues and complex assignments using above average critical thinking skills.
Ability to travel as necessary.
This is a full-time position that requires working a minimum of 40 hours on a regular basis. Oftentimes, it may also require working outside of normal business hours to ensure the completion of position requirements..

The physical demands of this position represent those that must be met by an employee for him or her to perform the essential functions of the position. These include being both mobile and stationary throughout the work day, having the ability to transport 20 pounds and operating a computer and other business equipment found in the office.
Must be highly service-oriented and willing to actively help others.
Must be proficient in the methods, tools, techniques, and best practices of the business analysis and project management professions.
Must have strong reasoning, critical thinking, and problem-solving skills.
Must be adept at collecting information through advanced communication, questioning, and interviewing techniques.
Must know how to effectively use common tools for data analysis, data mining, and data scrubbing. Must have advanced proficiency with Microsoft Excel, including but not limited to, the use of pivot tables, formulas, and functions.
Must have a general understanding of software development life cycle approaches, such as Agile.
Ability to collaborate with a lead work groups. Must have strong facilitation, negotiation, and persuasive interpersonal skills.
Must understand IT platforms and infrastructure terminology and concepts.
Must have an understanding of the OSI model to design application, OS, and underlying infrastructure configuration.

To Apply:
Please email your resume to: cfleck@chelsearecruiters.com

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